How we can help improve your business.
We work with our clients to get a full understanding of their markets, their offer and how they currently do business and then work collaboratively to provide them insights, recommendations, and tools to make significant changes and improvements in their business.
While we can apply our knowledge in a broad area of application the following key options can provide an easier way to understand our specialties.
Improving Customer Experience
We help business teams understand the importance of building an exceptional customer experience. How it impacts on their entire business, and can create massive savings and profit improvements as well as team member satisfaction.
Changing the Customer Experience in your business begins with understanding the role of your business in your markets, who your customers really are and then auditing the current experiences.
Once the problems are identified we help you reimagine the experience, create realistic implementation plans, train your teams, guide, mentor and monitor their implementation and test everything to ensure the process results in real benefits across your business and most importantly to your customers.
Digital Marketing & Strategy
A Digital Strategy is a roadmap for your online business including what assets & tools you need, marketing programs and how to implement them.
Building a practical and successful strategy requires being able to understand all aspects of where Digital intersects with your business and your customer's needs.
We will help develop and oversee the implementation of your Digital Strategy and Marketing needs including who to use for SEO, PPC and Social as well as reviewing and managing their implementations.
Digital Experience & Performance
How your clients and prospects use your website/s and digital products, as well as how your business integrates digital is all part of the Digital Experience your business provides.
Reviewing all aspects of that experience and improving it is an important part of creating high performing websites and apps. We audit and review all aspects of that experience and include elements of Usability, Conversion Optimisation, Business Process Improvement and your Marketing in improving your Digital Experience.
We offer a complete service to help you implement your Digital / Web Projects.
Acting as your advocate we help manage the entire project and contractors / 3rd party providers to ensure your interests are protected and you get the service you are paying for.
We assist in negotiating and managing external providers or internal teams, project managing the project including milestone management and reporting.
Website Planning / Scoping
All good Digital / Web projects start with proper planning and a scope of works. We outlined this in our free guide The Complete Website Planning Guide. This guide covers all of the key steps at a surface level on how to plan a web project.
We offer a complete planning and scoping service where we will build the plan with you to ensure your next app, site or project gets handled correctly.
Our Project Management service compliments this to assist you in liaising with 3rd party providers on implementing the plan.
Product Management & Development
Understanding how to continue to bring a Digital Product through to market and continually improve and refine it as well as commercialise them requires more than just the inventor of the product.
We help start-ups and corporate innovation teams stay on track and develop their products further including how to scale and improve once the initial MVP is out in the world.
Website & Digital Audit
Our Audit service which is part of a typical engagement, can be used to conduct an overview and evaluation of your digital assets from an external viewpoint.
We will review usability, experience, performance, content and market fit to establish areas for you to address in improving how your Website or other Digital Assets are performing.